Kudos Bank of America

Little Emmie was using my Bank of America credit card to charge $1.99 for “gems” for some game she was playing on her tablet. The card wouldn’t go through, yet I knew there was more than enough credit on the card to cover her purchase. I called Bank of America to find out what was going on. Jessica, from the Bank, couldn’t have been nicer. She was in the “Fraud Division,” and little Emmie’s $1.99 purchase came up as fraud. I felt good about speaking with a “live body,” and a very professional one at that. She had me laughing in no time. How different this call was from the many, many, calls I make where I can’t get to a real person, have to push #1, #2, and #3 as my frustration grows. Kudos to the Bank of America. They made my phone experience pleasant, and I walked away feeling as if I was a valued customer. This makes two companies in just two weeks. Is customer service coming back into fashion? I sure hope so.